When your home lift stops working, you need it fixed quickly — and properly.
At 1st Choice Homelifts, we provide professional home lift repairs for Stiltz and Wessex homelifts, carried out by manufacturer-trained engineers who know your lift inside out.
Whether your lift has broken down unexpectedly or isn’t running as smoothly as it should, our experienced aftercare team is here to help you get moving again — safely and with minimal disruption. Prices start from £195 for a callout.
Home lifts aren’t something you can trust to just anyone. That’s why we focus on the brands we know best.
We repair:
Stiltz home lifts (Duo, Duo+, Trio, Trio+)
Wessex through-floor lifts (VM and VE models - and the now discontinued Elesse model)
Our engineers are trained directly by the manufacturers and follow approved repair procedures, using the correct parts and diagnostics for your specific lift model.
If we installed your lift — great. If we didn’t — we can still help.
If your lift has stopped working, we know how stressful that can be — especially if it’s your main way of getting between floors. We know that customers rely on their lift to get up and downstairs, to get to bed at night or even to use the bathroom, so we do prioritise customers who's lift is not working as a matter of priority.
Our emergency home lift repair service is designed to get help to you quickly, with our own qualified local engineers.
We regularly attend callouts for:
Lifts not responding
Door or lock faults
Power or control system issues
Noisy, jerky, or uneven travel
Lift safety faults or warning indicators
We’ll always explain the issue clearly, talk you through the options, and only carry out work that’s genuinely needed.
We’re a family-run, independent lift company — not a national call centre. That means real people, real lift engineers, and support you can rely on when it matters.
1st Choice Homelifts is a sub-brand of 1st Choice Stairlifts and as well as Homelifts we also offer stairlift installation, regular maintenance services and repairs as well as wheelchair platform lifts.
We are a Which? Trusted Trader endorsed contractor upholding the Which? high standards expected of great contractors. We are also members of the British Healthcare Trades Association and adhere to their code of practice and ethics that protect consumers when buying a lift or choosing a lift maintenance company.
With over 20 years of expertise you can trust our lift engineers, no matter what type of lift, to get you up and running quickly with excellent 5* rated customer care.
As well as installing home lifts, we also offer regular lift maintenance and home lift servicing. When you need a reliable lift company, you know where to come. We offer installation, maintenance visit appointments and regular servicing on many different residential lifts.
Many breakdowns can be avoided with the right care with preventative maintenance to keep your lift in top condition..
If we spot early signs of wear during a repair visit, we’ll let you know — helping you prevent bigger, more expensive issues later on. We can also advise on ongoing servicing plans to keep your lift running reliably year after year.
Yes. We repair Stiltz and Wessex lifts whether we installed them or not.
In many cases, we can offer same-day or next working day attendance, depending on location and availability.
We cover Wiltshire, Bath, Bristol, Dorset, Swindon, and parts of Gloucestershire, Oxfordshire, Berkshire, Somerset, and Hampshire.
Absolutely. All repairs are carried out by engineers trained directly by Stiltz and Wessex.
If your Stiltz or Wessex home lift needs attention, don’t wait for the problem to get worse.
Call our Aftercare team on 01249 814528 for friendly help and advice
We’re here to help you stay safe, independent and comfortable in the home you love.
25 Harris Road, Porte Marsh Industrial Estate, Calne, Wiltshire, SN11 9PT
Showroom Open: Mon-Fri 08:30 to 17:00
Emergency Out of Hours Repairs: 365 days a year
Unit E6, 9 Nimrod Way, Ferndown Industrial Estate, Ferndown, Dorset, BH21 7UH
Showroom Open: Mon, Tues, Thurs 08.30 to 15.30, Friday 8:30 -13:00
